Return and Refund Policy
At MYOP, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may be eligible for a return or replacement, subject to the conditions outlined below. We assess all return and replacement requests to ensure they meet our policy criteria.
Please review our Return and Replacement Policy carefully before submitting a request.
ELIGIBILITY FOR RETURNS:
- Returns and replacements are valid only for products purchased at full price through our official store.
- Requests for return or replacement must be submitted within 14 days of delivery.
- Returns or replacements are accepted for items that are damaged, defective, or incorrect at the time of delivery.
- For any other concerns, our customer service team will review each case individually and determine the most appropriate resolution.
- To qualify, the product must be unused, in its original packaging, and in the same condition as received.
- All our perfumes are made to order; therefore, we strictly do not accept returns or offer refunds.
- Each return or replacement request will be evaluated by our support team to confirm eligibility.
- All approved returns or replacements are subject to inspection and verification before processing.
- Please note that replacement dispatch process will be initiated only after we receive the returned product.
NON-RETURNABLE/NON-REPLACEABLE ITEMS:
- Fragrances formulated by mixing two or more perfumes (MYOP Fusions) are not eligible for return or replacement.
- Sale or discounted purchases are not eligible for return or replacement.
RETURN / REPLACEMENT PROCESS:
- You can initiate return or replacement requests via email at support@myop.in or by phone at +917306500657 or in person at any MYOP store.
- Please provide the reason for the return/replacement and product images when submitting your request.
REFUND POLICY:
- Refunds are strictly unavailable as fragrances are consumable products.
QUESTIONS & CONCERNS:
- If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team via email to support@myop.in or via call at +917306500657. We're here to assist you every step of the way.
- For all shipping and delivery-related terms, please refer to our Shipping Policy.